Privacy & Data Protection
This Privacy Policy explains how Ken Howells collects, uses, stores and protects personal information when you access our online casino and sportsbook services. We take user privacy seriously and aim to be clear about the types of information we gather, why we use it and how you can manage your data.
Types of data we collect
We collect information needed to provide and improve our services. This includes personal data you provide directly, technical data collected automatically and transactional data related to your account activity.
Personal data
Personal data may include your name, email address, date of birth, billing and contact details, identity documents when verification is required, and other information you supply when registering or contacting support.
Technical data
Technical data includes device and browser information, IP address, language settings, log files and behavioural data such as pages visited, session times and interaction patterns. Cookies and similar technologies are used to collect some of this data.
Transactional data
Transactional data covers deposits, withdrawals, bets, game history, bonus and promotion activity, and payment method details required to process transactions. We collect only the payment details necessary to complete a transaction.
How we use your information
We use information to provide and maintain your account, process transactions, detect and prevent fraud, comply with legal obligations, respond to enquiries and improve our services. Data may also be used for customer service, security monitoring and to send important account notices.
Data protection practices
We implement reasonable organisational and technical measures to protect personal information from unauthorised access, disclosure or loss. Measures include access controls, secure storage, encryption where appropriate and staff training on privacy practices. While we strive to protect your data, no system is completely secure.
Cookies and tracking technologies
We and our partners use cookies, web beacons and similar technologies to personalise content, remember preferences, analyse site performance and support security. You can manage cookie preferences through your browser or the cookie controls available on the site.
Information sharing and third parties
We may share information with service providers who assist with payments, identity verification, hosting, analytics and customer support. We may also disclose information when required by law or to protect the safety of users and our platform. We do not sell your personal information to third parties.
User rights
You have rights concerning your personal information, including the right to access, correct or request deletion of data, where applicable. You may also object to certain processing or request restriction of processing in line with applicable privacy rules.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our team at [email protected]. We will review and respond to requests in accordance with applicable privacy practices. Some requests may be limited by legal or operational requirements.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of our services after changes indicates acceptance of the updated policy.