General Terms and Conditions
These Terms and Conditions set out the rules that apply when you use the services provided by Ken Howells. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable use, promotional rules, payment handling, dispute procedures, and how we may update these terms. By accessing or using the site you agree to comply with these rules.
Account responsibilities
When you open and use an account with Ken Howells you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate and complete information and update it promptly when it changes. We may suspend or close accounts that show suspicious activity, breaches of these terms, or evidence of multiple accounts held by the same person.
Eligibility requirements
Access to our services is limited to persons who are legally permitted to gamble where they are located. You must have the legal capacity to enter into these terms and must not use our services if local law prohibits you from doing so. We reserve the right to verify eligibility at any time and to refuse service where verification is incomplete or fails.
Acceptable platform use
Use of Ken Howells must be lawful and in good faith. You must not attempt to manipulate games, exploit bugs, engage in collusion, or use automated tools to access the service. Any behaviour intended to gain an unfair advantage or that risks platform integrity may result in reversal of transactions, forfeiture of funds, account suspension, or closure.
General bonus and promotion rules
Promotions, bonuses, and offers are governed by their specific terms and by these general rules. Bonuses may carry wagering or other conditions and may be limited to one per person, household, or IP address. We may require verification before applying or allowing withdrawal of bonus-related funds. Promotional terms may change and offers can be withdrawn at our discretion.
Deposits and withdrawals
Payment options, processing times, and any fees are provided on the cashier page. All transactions are subject to our checks and any applicable third-party processing rules. We may place holds on withdrawals pending verification or compliance checks.
Verification
To process withdrawals or to comply with our obligations we may request identification, proof of address, or other documentation. Until requested documents are provided and verified we may limit account activity, including deposits and withdrawals.
Dispute resolution
If you have a complaint about your account or a transaction, contact our support team in the first instance. We will acknowledge and review disputes in line with our internal procedures. Where we cannot resolve a dispute directly we will outline available next steps. Bringing legal claims is subject to applicable law and these terms.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. When changes are made we will publish the revised text on the site and, where appropriate, notify active account holders. Continued use of the service after an update constitutes acceptance of the revised terms. Please check these terms regularly.