Contact Us
Support is available to assist with questions, account-related issues, technical concerns, or general feedback. Reach out for help with deposits, withdrawals, account verification or game access and we’ll aim to respond quickly. We provide straightforward guidance, step-by-step troubleshooting, and account-related help across chat, email and phone so you can get back to playing or placing bets with confidence.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email; available in English and French; typical replies within 24 hours) |
| General enquiries | [email protected] (billing, account status and corporate enquiries) |
| Affiliate enquiries | [email protected] (partner programme applications and tracking support) |
| Phone | +1 647 293 5812 (calls and SMS; support line for account or payment queries) |
| Working hours | Mon-Fri, 09:00-18:00 (local business hours; limited chat support outside hours) |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please contact [email protected] and include a clear subject line plus up-to-date contact details to avoid delays. Attach relevant files and include your account ID where applicable so we can resolve your request faster.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. For simple account or payment questions you’ll often get a same-day reply, while more complex matters such as security checks or withdrawal investigations may take longer depending on case details. We appreciate your patience and will keep you updated until your issue is resolved.
Feedback
We'd love your feedback. Please share suggestions or ideas to improve the site, games, payments, or support. Every message is reviewed carefully by our team and helps shape updates to the service and user experience. Your input matters and makes the site better for all Canadian players. Thanks for taking the time to tell us what you think.